Introduction

Trivvi ("we," "us," or "our") operates the Trivvi platform, including our website at trivvi.io and our mobile applications (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

We are committed to protecting your privacy and complying with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By using our Service, you consent to the collection and use of your information as described in this policy.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when using our Service, including:

Account Information: Email address, name, and password when you create an account
Business Information: For restaurant partners, we collect restaurant name, address, and contact details
Waitlist Information:
For users: Email address and location preferences when you join our waitlist
For Restaurants: Restaurant name, address, email. Addresses are collected for restaurants to determine eligibility based on areas with high user demand and proximity to said areas
Communications: Information you provide when contacting us for support or inquiries

Location Information

Our Service uses location data to connect diners with nearby restaurant deals. We collect:

Waitlist Location: When joining our waitlist, you may optionally drop a pin on a map to indicate your area of interest. This helps us prioritize launch locations.
In-App Location: When using our mobile app, we access your device location only while the app is actively open and in use. We do not track your location in the background. You have the ability to disable in-app location access, to which the app will default to a location of your choosing. Location is important to provide relevant restaurant deals and offers to users, but real-time access to location in the app is not mandatory.
Restaurant Addresses: For restaurant partners, we collect business addresses to display on our map and calculate proximity to diners. Furthermore, we collect restaurant addresses to determine if the Trivvi Restaurant dashboard is available in your area. Availablity is based on areas with high user demand and proximity to said areas.

Important: You can decline to share location data, though this may limit certain features of the Service. We never sell your location data to third parties.

Usage Information

We automatically collect certain information when you use our Service:

Device Information: Device type, operating system, unique device identifiers, and mobile network information
App Usage: Features used, deals viewed, and interactions within the app
Location: Location data collected while using the app, if you have enabled location services

Cookies and Similar Technologies

We use cookies and similar tracking technologies to improve your experience:

Essential Cookies: Required for the Service to function properly
Analytics Cookies: Help us understand how users interact with our Service
Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Service.

How We Use Your Information

We use your personal information for the following purposes:

Provide the Service: To operate our platform, connect diners with restaurants, and deliver location-based deal notifications
Communications: To send you service updates, waitlist notifications, and marketing communications (with your consent)
Improve the Service: To analyze usage patterns, fix bugs, and develop new features
Customer Support: To respond to your inquiries and provide assistance
Business Operations: To manage restaurant partner accounts
Legal Compliance: To comply with applicable laws and protect our legal rights
Launch Planning: To use aggregated, anonymized location data to prioritize which cities to launch in

Legal Basis for Processing

Under PIPEDA, we process your personal information based on:

Consent: You provide consent when creating an account, joining our waitlist, or opting in to communications
Contractual Necessity: Processing necessary to provide you with our Service
Legitimate Interests: For purposes like improving our Service, provided these interests do not override your privacy rights
Legal Obligations: When required by law

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With third-party vendors who help us operate our Service, including:
- Email delivery services (for confirmations and notifications)
- Cloud hosting providers
Restaurant Partners: Aggregated, anonymized data about deal performance (never individual user data)
Legal Requirements: When required by law, court order, or government request
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize us to share your information

Data Retention

We retain your personal information for as long as necessary to:

Provide you with our Service
Comply with legal obligations
Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

Waitlist data is retained until we launch in your area and you create an account, or until you request deletion.

Your Privacy Rights

Under PIPEDA and applicable privacy laws, you have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal retention requirements
Withdraw Consent: Withdraw consent for marketing communications or optional data collection
Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at contact@trivvi.io. We will respond within 30 days.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure authentication mechanisms
Regular security assessments
Access controls limiting who can view your data

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

International Data Transfers

Your information may be processed and stored in Canada and the United States, where our service providers operate. When we transfer data outside Canada, we ensure appropriate safeguards are in place to protect your information in accordance with PIPEDA.

Children's Privacy

Our Service is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at contact@trivvi.io.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may also notify you by email. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: contact@trivvi.io
Website: trivvi.io